Shipping Policy
Last updated: October 24, 2026
This policy applies to every order placed on this store. We ship to addresses in the United States, Canada, the United Kingdom and Australia.
Order processing
Orders are processed within 1–3 business days of payment. Orders placed on a weekend or a public holiday are processed on the next business day. You receive a confirmation email with tracking as soon as your parcel ships.
Delivery times
Most orders arrive within 10–20 days of purchase, and delivery takes 30 days at most. Both times are counted from the date of purchase, processing included, and apply to every destination we ship to.
Shipping charges
Each market is priced in its own currency. The exact shipping amount is always shown at checkout before you pay.
| Destination | Standard | Free standard shipping from | Faster option |
|---|---|---|---|
| United States & Canada | $6.99 | $55.00 | — |
| United States & Canada — Corgi range (harness, leash, collar) | $7.99 | $55.00 | — |
| United Kingdom | £3.49 | £45.00 | £6.99 |
| Australia | A$8.49 | A$85.00 | A$19.99 |
The free-shipping threshold is calculated on your order total after any discount and before shipping. Canadian orders are charged in Canadian dollars at the price shown for that market.
Customs, duties and import taxes
Cross-border parcels may be subject to duties, import taxes or a customs handling fee levied by the authorities of the destination country. These charges are set by those authorities, are not collected by us, and are the responsibility of the recipient. Refusing a parcel to avoid them is treated as a return: the shipping paid and any carrier fees are not refunded.
Tracking
Tracking information can take 24–48 hours to start updating after a parcel ships. You can follow your order from the tracking link in your shipping confirmation email.
Wrong address, lost or delayed parcels
Please check your shipping address carefully: we cannot redirect a parcel once it has left the warehouse. If your parcel is lost, has not arrived within 30 days of purchase, or shows as delivered without arriving, email us at contact@somnairlabs.com and we will sort it out with the carrier.
Title and risk of loss pass to you when the parcel is handed to the carrier, as set out in our Terms of Service.
Subscriptions
Subscription renewals ship on the same terms and at the same rates as the order that created them.
Contact
Somnair Labs
contact@somnairlabs.com