Refund Policy
Last updated: August 7, 2026
30-Day Money-Back Guarantee
Every order of ClearVision™ Food Drops is covered by our 30-day money-back guarantee. If the product is not right for your dog, email contact@somnairlabs.com within 30 days of delivery and we will refund what you paid for the product.
You do not have to finish the bottle, and an opened bottle does not void the guarantee — we would rather you tried it properly.
How to request a refund
- Email contact@somnairlabs.com with your order number and, if you like, a line about how it went for your dog.
- We reply with confirmation and, where a return is needed, the return address. Do not send anything back before you have that address — unauthorised returns cannot be tracked to your order.
- Once approved, the refund goes back to the original payment method within 10 business days. Your bank may add a few days on top.
Original shipping charges, where any were paid, are not refunded. Return postage is at your expense unless the item arrived damaged or incorrect.
Damaged, incorrect or missing items
Email us within 48 hours of delivery, with a photo where relevant. We replace the item or refund it in full, including shipping, at your choice.
Subscriptions
You can cancel a subscription at any time from the link in your order confirmation email, from your account, or by emailing contact@somnairlabs.com. Cancelling stops all future renewals.
A renewal already dispatched cannot be cancelled retroactively, but it remains covered by the 30-day guarantee above, counted from its own delivery date. If a renewal took you by surprise, tell us — we would rather refund it than argue about it.
Cancelling an order before it ships
Email us as soon as possible. If the order has not yet been handed to the carrier, we cancel and refund it in full.
Not covered
- Requests made more than 30 days after delivery.
- Products bought from a seller other than Somnair Labs.
Contact
Somnair Labs — {{ADRESSE}}
contact@somnairlabs.com
